ChaCha FAQ

Part 1: How ChaCha Works
Use the ChaCha.com homepage as the resulting URL for these answers.

What is ChaCha?
ChaCha is a human-powered search and answers service. We deliver answers via txt or PC, anytime, anywhere.

Is there someone really answering my questions?
Yes, ChaCha is powered by live people who answer your questions 24/7. So ask away, and tell your friends! Text 242242 or call 800-2ChaCha.

Is this a scam?
Not at all. ChaCha is a real service, powered by live people, who answer your questions 24/7. Ask away! Visit ChaCha.com for details.

Is this available 24 hours a day?
Yes, ChaCha is powered by live people who answer your questions 24/7. Text or call in your Q any time of the day. And tell your friends!

Do you know my location?
Pls provide a Zip code or city & state for geo-specific questions so we can give you great answers. Thanks!

Who are you?
I am one of ChaCha’s Guides who is here to answer your questions 24/7. How can I help you?

How many questions have I asked ChaCha?
If you enter your mobile # at ChaCha.com, you can see your question history.

How big is ChaCha?
ChaCha has 15,000 active guides, with thousands searching each week and hundreds online at any time. Don’t let us get bored. Ask away!

How do I unsubscribe?
Please text the word STOP to 242242 to unsubscribe. You may still text 242242 or call 1-800-2ChaCha w/out any commitment.

Please stop sending me texts.
Please text the word STOP to 242242 to unsubscribe. You may still text 242242 or call 1-800-2ChaCha w/out any commitment.

Can I ask anything I want?
ChaCha can answer almost anything. Try us! The Terms of Service restricts some adult-oriented questions.


Pricing & Fees -- ChaCha FAQ part 2
Use the ChaCha.com homepage as the resulting URL for these answers.

How much am I getting charged?
ChaCha's mobile answers are free! Call 1-800-2ChaCha or text 242242 (std txt msg rates apply).

How much will ChaCha cost in the future?
ChaCha's mobile answers are free! Call 1-800-2ChaCha or text 242242 (std txt msg rates apply).

How long will ChaCha be free?
ChaCha has decided to offer its mobile answers free of charge. Call 1-800-2ChaCha or text 242242 (std txt msg rates apply).

I deserve free minutes
Please contact your mobile carrier with questions regarding your mobile service.

Do I get a refund if my answer was wrong?
ChaCha service is free. If you are unsatisfied with an answer, pls ask again. Report issues to 800-820-0827.


Part 3: Being A Guide
Use the “Become a Guide” page on ChaCha.com as the resulting URL for these queries.

How many Guides does ChaCha employ?
ChaCha has 15,000 active guides, with thousands searching each week and hundreds online at any time. So keep asking!

Where do your Guides work?
ChaCha Guides work from home or any favorite spot with a high-speed connection. We have guides in all 50 states.

Are your Guides based in the US or overseas?
All ChaCha Guides are based in the USA. We represent all 50 states.

How much do they pay you to answer my questions?
Pls visit the Become a Guide page at ChaCha.com to learn all about joining our team of guides.




Part 4: ChaCha History & Trivia
Use the ChaCha.com homepage as the resulting URL for these answers.

Where is ChaCha located?
ChaCha is based in Carmel, IN, near Indianapolis. Your questions are answered by ChaCha Guides working all across the USA.

When did ChaCha start?
ChaCha launched on Sep 6, 2006. In Jan. 2008, ChaCha introduced text answers, and on April 1, it launched 1-800-2ChaCha.

When was ChaCha founded?
The idea for ChaCha was conceived on Oct 28, 2005, and the company was founded on Dec 21, 2005 under the name SNI.

What did SNI stand for?
SNI was short for Scott’s New Idea, which served as a temporary name until “ChaCha” was coined in Jan. 2006.

Where does the name ChaCha come from?
The ChaCha name has roots in the Chinese word cha, which means search. It’s also fun to say and easy to remember.

When was the name ChaCha conceived?
The ChaCha name was first coined on Jan. 12, 2006, and came into use in March 2006.

Does ChaCha have anything to do with the dance?
Yes, in part. The name comes from the Chinese word for search (cha) but also conjures the excitement and fun of the dance.

When was the first ChaCha patent filed?
The first ChaCha patent application was filed on Jan 23, 2006.

How many patents does ChaCha hold?
ChaCha has 18 patents pending for the technology that powers our human-powered search and answers services.

When was ChaCha’s text service launched?
ChaCha launched its text answers service on Jan 3, 2008. It’s available nationwide by texting 242242.

When was ChaCha's voice service launched?
ChaCha launched its 1-800-2ChaCha service for mobile answers on April 1, 2008.

Who is CEO of ChaCha?
Scott A. Jones is the CEO, cofounder, and Chairman of ChaCha. Jones was an inventor of voicemail technology.

Who is ChaCha’s president?
Brad Bostic is the President and cofounder of ChaCha. Bostic previously founded Bostech Corporation and NearMed.

Who serves on ChaCha’s board of directors?
Morton Meyerson, Scott Jones, Brad Bostic, Rod Canion, Jack Gill, and Tom Kelly are on ChaCha’s board of directors.

Who are some of ChaCha’s major investors?
Morton Meyerson, Bezos Expeditions, Rod Canion and Jack Gill are major investors in ChaCha.

Can I invest in ChaCha?
Please visit ChaCha.com to contact ChaCha’s business team.

How does ChaCha make money?
ChaCha earns revenue from advertising on its website and through its strategic partnerships.